From 1 July, Ofcom are making changes to the cost of calls to 084, 087, 09 and 118 numbers. These are called “service numbers”
At the same time, calls to 0800 and 0808 numbers will be free to call from a mobile phone.
All Mobile and landline providers will be communicating this change through a campaign called UK Calling
How will calls to 08, 09 and 118 numbers be charged from 1 July 2015?
Telephone numbers starting 08, 09 and 118 are called “service numbers”. You might use them to make phone calls to companies and organisations, contact directory enquiries, or even vote in TV shows.
From 1 July 2015, the regulator Ofcom is changing the way these numbers are charges for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling.
084, 087, 09 and 118
Numbers beginning 084 and 087 are general service numbers for contacting organisations. Those beginning 09 are ‘premium rate’ service numbers; while those beginning 118 are directory enquiry numbers.
From 1 July, the cost of calling any of these numbers will be split into two parts:
1) The access charge: This is what we charge you, per minute, for connecting the call. This will be 15p
2) The service charge: This is the rest of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge is 20p per minute, the organisation you are calling might say “Calls cost 20p per minute, plus your phone company’s access charge.”
By adding together the access charge and the service charge, you will know exactly what the call will cost you.
0800 and 0808
Freephone numbers starting 0800 or 080 are already free to call from landlines. From 1 July 2015, they will also be free to call from mobiles.