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Important news for our Mobile by Sainsbury's customers

We’re sorry to let you know that from 15th January 2016, the Mobile by Sainsbury’s phone service will no longer be available.

We’ve loved having you as a customer, and we know that changing your service provider can be a hassle. So, we want to make the process as straightforward as possible.


  • Firstly, we’re telling you now so that you have plenty of time to decide what to do.
  • If you are a Pay Monthly SIM Only customer, your service will continue to work as normal until 15th January 2016.
  • If you are a Pay As You Go customer, you are no longer able to purchase any new Top-up credit or apply any new bundles. Once you have exhausted all credit and any bundles you have applied, you will still be able to receive calls and text messages but you will no longer be able to make calls and text messages.


Please be aware Mobile by Sainsbury's will not contact you at any stage to offer a new service provider. We are aware that some other providers are contacting customers to offer a new service, you are under no obligation what so ever to accept any other provider and we would strongly recommend you to shop around to find the right deal for you.


There’s nothing you need to do right now – but for more information, please click here for a useful page of FAQs.

If you're looking to keep your number and move to another network, please complete this form, for PAC code requests only, or call us on 40775.