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Delivery Information

Free next working day delivery with 1 hour time slots

Don’t wait all day for a delivery, because with our delivery service you have the freedom to select the 1-hour time slot that suits you.  You can also choose on how and when to be contacted regarding the status and delivery of your order.

 

  • Once your parcel has been despatched you will receive a SMS text notification
  • You have a suite of ‘in-flight’ options allowing you to track exactly where your order is, and also to rearrange your delivery if needed
  • Real-time order tracking, allowing you to know exactly where your parcel is along its delivery process. To track your order now please click here

 

 

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Delivery charges 

  • Orders less than £30 are sent via Royal Mail first class, with a charge of £2.50 per order
  • Orders more than £30 are sent FREE DELIVERY via DPD Next Working Day Delivery. Next Working Day is guaranteed for orders placed before 8pm.
  • We also offer customers the ability to choose their own delivery date. This service costs £4.95 per order on a weekday.

 

Christmas and New Year delivery schedule

Order placed before 8pm (standard delivery)Expected delivery date
Wednesday 21st Dec Thursday 22nd Dec
Thursday 22nd Dec Friday 23rd Dec
Friday 23rd Dec Saturday 24th Dec
24th , 25th, 26th and 27th Dec Wednesday 28th Dec
Wednesday 28th Dec Thursday 29th Dec
Thursday 29th Dec Friday 30th Dec
30th and 31st Dec, and 1st and 2nd Jan Tuesday 3rd Jan

Delivery cut-off for Christmas...

  • Order by 8pm on Friday 23rd December for delivery on Saturday 24th December.

 

Postcode exceptions

DPD only offer a two-day delivery service to the following postcodes. This means that any orders to these postcodes require an additional day for delivery. Please factor this into any online orders placed if your order is to be delivered to one of the following postcodes.

DestinationPostcodes
Jersey All JE postcodes
Guernsey All GE postcodes
Isle of Man All IM postcodes
Scottish Highlands AB31 - 39, AB41-49, AB50-56, FK17-21, KW0-14, IV1-28, IV30-51, PH15-26, PH30-31, PH34-44
Scilly Isles TR21-25
Orkney & Shetland KW15-17 – Orkney, ZE1-3 – Shetland
Scottish Islands IV55-56, PH41-44, HS1-9, PH19-29, PH32-33, PH45-99, PA20-80, KA28
Guernsey All GE postcodes
Antrim (NI) BT1-3, BT12-15, BT29, BT36-44, BT53-54, BT56-59
Tyrone (NI) BT68-71, BT74-82, BT92-94
Derry (NI) BT45-52, BT55, BT72-73, BT83-91, BT95-99
Armagh (NI) BT11, BT17, BT28, BT60-67
Down (NI) BT4-10, BT16, BT18-27, BT30-35

 

Rearrange delivery

You will be given the opportunity to reschedule your delivery to suit a date or time even on the day of your delivery or the night before. You will be able to:

  • Change the delivery date
  • Deliver the parcel to your neighbour (even select a neighbour you want it to go to)
  • Receive an update SMS with the new date/time
  • Collect the parcel from your local DPD depot
  • Leave the parcel in a specified safe place

To track your parcel or make changes to your delivery, follow this link and enter your parcel reference number. 

 

Follow My Parcel

To take it one step further, the real-time Follow My Parcel app, tracks DPD’s delivery driver as they make their journey to bring the parcel to your door. This gives you the freedom to monitor your parcel, and expected arrival time. 

 

*Free delivery is only valid on orders worth £30 or more

*Orders under £30 may be delivered by Royal Mail