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Contact us

Orders & deliveries

Contact us if you have a question about your order, payment or delivery status.

By email Email us

Phoneshopsupport@phoneshopbysainsburys.co.uk

By phone 0800 015 2552

Opening hours

Monday to Friday: 9am - 8pm
Saturdays: 9am - 7pm
Sundays: 10am - 5pm

Christmas & New Year opening hours

Monday 19th December – 9am - 8pm
Tuesday 20th December – 9am - 8pm
Wednesday 21st December – 9am - 8pm
Thursday 22nd December – 9am - 8pm
Friday 23rd December – 9am - 8pm
Saturday 24th December – 9am – 5pm
Sunday 25th December –Closed
Monday 26th December 9am – 6pm
Tuesday 27th December 9am – 6pm
Wednesday 28th December – 9am - 8pm
Thursday 29th December – 9am - 8pm
Friday 30th December – 9am - 8pm
Saturday 31st December – 9am – 6pm
Sunday 1st January – 10am – 5pm
Monday 2nd January – 9am – 6pm

Returns & refunds

Our mobile phones have a one year manufacturer's warranty.

You can return your mobile within 14 days as sold, for any reason for a no quibble refund or exchange.

If your mobile develops a fault within the first 30 days you can return it for a full refund or exchange.

After the first 30 days your mobile phone will be repaired using the accredited Sainsbury's mobile phone repair centre, providing the fault is covered by the manufacturer's warranty.

Please remember to keep your receipt and if you need to return your mobile phone after consulting the helpline, please bring all accessories, components and manuals back with it.

Mobiles bought with a contract are excluded from the policy.

To see our full returns policy please click here

Did you know we have a Tech Support Tool? If your phone has developed a fault, or if you just want additional advice and support on how to use your phone, please click below and use of interactive tool.

Tech Support Tool >

Phone support & assistance

If you are you having issues setting up your new phone, or if you would simply like to understand how to use all the features of your new phone, then please click below and start using our interactive Tech Support Tool.

The tool allows you to search for your individual phone (and tablet), and will guide you step-by-step through all the necessary settings and features.

Has your phone been damaged, or developed a fault?

Again, our Tech Support Tool provides all the necessary advice and support to help diagnose any faults with information on how to fix it. If necessary, it even allows you to book online for your phone to be repaired by our repair partners, Anovo.

Tech Support Tool >

Alternatively, you can call Anovo directly on 0333 400 6363.

Opening hours are 9am – 6pm (Monday to Saturday).

Christmas & New Year opening hours

Friday 23rd December – 9am - 6pm
Saturday 24th December – 9am – 2pm
Sunday 25th December – Closed
Monday 26th December – Closed
Tuesday 27th December – Closed
Wednesday 28th December – 9am - 6pm
Thursday 29th December – 9am - 6pm
Friday 30th December – 9am - 6pm
Saturday 31st December – 9am – 2pm
Sunday 1st January – Closed
Monday 2nd January – Closed
Tuesday 3rd January – 9am - 6pm

Other network support

Simply select your network below and visit the network website for help and support:

O2 Help & Support

Virgin Mobile Help & Support

Vodafone Help & Support

Three Help & Support

T-Mobile Help & Support

Orange Help & Support

EE Help & Support